for the Sale of Digital Products
Kreuzberg Audio – Frank Hahn Straßmannstraße 18, 10249 Berlin Email: frank@kreuzberg-audio.com
As of: May 2026
§ 1 Scope of Application
(1) These General Terms and Conditions apply to all contracts concluded between Frank Hahn, Kreuzberg Audio (hereinafter „Provider“) and the Customer for the purchase of digital products (software, plugins, presets, sound packs, and similar digital content) via the Provider’s website.
(2) A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity (§ 13 BGB – German Civil Code).
(3) An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity (§ 14 BGB).
(4) Deviating terms and conditions of the Customer shall not be recognized unless the Provider expressly agrees to their validity in writing.
§ 2 Conclusion of Contract
(1) The presentation of products in the online shop does not constitute a legally binding offer but an invitation to submit an offer.
(2) By clicking the order button, the Customer submits a binding offer to purchase the products in the shopping cart.
(3) The Provider confirms receipt of the order without delay by email. This confirmation of receipt does not yet constitute acceptance of the offer.
(4) The contract is concluded when the Provider accepts the offer by sending the download link or license keys.
§ 3 Prices and Payment
(1) All prices quoted are final prices and include statutory value-added tax.
(2) Payment is made via the payment methods offered in the online shop. The purchase price is due immediately upon conclusion of the contract.
(3) If the Customer defaults on payment, the Provider is entitled to charge default interest at a rate of 5 percentage points above the base interest rate (for consumers) or 9 percentage points above the base interest rate (for entrepreneurs).
§ 4 Provision and Delivery
(1) The digital products are made available to the Customer for download after full payment. The download link is sent by email to the email address provided by the Customer.
(2) License keys are also transmitted by email.
(3) The Provider is not responsible for delays or errors in delivery due to incorrect information provided by the Customer (in particular incorrect email addresses).
(4) The risk of accidental loss passes to the Customer once the digital content has been downloaded to their system or the download link has been provided.
§ 5 Rights of Use and License
(1) Upon full payment, the Provider grants the Customer a simple, non-transferable, and non-sublicensable right of use for the purchased digital products.
(2) The Customer is entitled to install the software on up to three (3) devices that are in their possession and used exclusively by them.
(3) Use is permitted for private and commercial purposes in music production. Audio content created with the software may be used, distributed, and marketed without restriction.
(4) Press and Review Use: The Customer is entitled to use the software for editorial and journalistic purposes. This includes:
- textual descriptions and reviews of features and musical characteristics
- visual representations of the user interface (screenshots, videos)
- audio demonstrations of the software’s functionality
In publications, the name of the software, the Provider (Kreuzberg Audio), and the website (kreuzberg-audio.com) must be credited.
(5) The Customer is prohibited from:
- reproducing, distributing, renting, lending, or making the software available to third parties for a fee or free of charge
- decompiling, disassembling, or otherwise determining the source code
- removing or altering copyright notices, trademarks, or other proprietary notices
- reselling or transferring the software
(6) In the event of a violation of these terms of use, the Customer’s right of use shall expire. In this case, the Customer is obligated to delete all copies of the software.
§ 6 Free Software (Freebies)
(1) The Provider makes certain digital products available free of charge (hereinafter „Freebies“). The following deviating provisions apply to these.
(2) Rights of Use: The rights of use according to § 5 apply accordingly to Freebies. Use is permitted for private and commercial purposes.
(3) Redistribution: Freebies may be passed on to third parties under the following conditions:
- the redistribution is free of charge
- the software is redistributed unmodified and complete
- these GTC are included with the software
- no reverse engineering, decompiling, or disassembling takes place
(4) Limitation of Liability for Freebies: Free software is provided without any express or implied warranty („as is“). The Provider assumes no guarantee for fitness for a particular purpose, freedom from defects, or the remedy of any defects. The Provider’s liability for Freebies is limited to intent and gross negligence as well as damages arising from injury to life, body, or health.
(5) No Support: There is no entitlement to technical support or updates for free software.
§ 7 System Requirements
(1) The Customer is responsible for ensuring that their system meets the technical requirements for using the purchased software.
(2) The respective system requirements are specified in the product description. The Provider assumes no guarantee for compatibility with systems that do not meet the specified requirements.
§ 8 Updates
(1) The Provider provides the Customer with updates necessary to maintain the conformity of the digital products, including security updates (§ 327f BGB).
(2) The Provider informs the Customer about available updates. The Customer is responsible for installing the provided updates.
(3) The Provider is not obligated to provide feature enhancements or new versions of the software.
(4) For defects resulting from the Customer’s failure to install a provided update, no warranty claims exist if the Provider has properly informed the Customer about the update.
§ 9 Warranty
(1) The statutory warranty rights according to §§ 327 et seq. BGB for digital products apply.
(2) Digital products are free from material defects and defects of title if they meet the contractual requirements upon provision and fulfill the objective requirements and integration requirements.
(3) If a defect appears within one year of provision, it is presumed that the digital product was already defective upon provision, unless this presumption is incompatible with the nature of the digital product or the defect.
(4) The warranty period for consumers is two years from the provision of the digital product.
(5) The warranty does not apply if the defect is due to an incompatibility of the Customer’s digital environment with the technical requirements of the digital product and the Customer was informed of these requirements before concluding the contract.
§ 10 Liability
(1) The Provider is liable without limitation for damages arising from injury to life, body, or health, as well as for intent and gross negligence.
(2) In cases of slight negligence, the Provider is only liable for breach of essential contractual obligations (cardinal obligations). Liability in these cases is limited to the foreseeable, contract-typical damage.
(3) Liability under the Product Liability Act remains unaffected.
(4) Otherwise, the Provider’s liability is excluded.
(5) The above limitations of liability also apply in favor of the Provider’s vicarious agents.
§ 11 Right of Withdrawal for Consumers
Cancellation Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us
Frank Hahn – Kreuzberg Audio Straßmannstraße 18 10249 Berlin Email: frank@kreuzberg-audio.com Phone: +49 171 2069066
of your decision to withdraw from this contract by means of a clear declaration (e.g., a letter sent by post or an email).
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of your right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you all payments we have received from you without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.
Special Notice Regarding Early Expiration of the Right of Withdrawal
The right of withdrawal expires for a contract for the supply of digital content not supplied on a tangible medium if the entrepreneur has begun performance of the contract after the consumer:
- has expressly agreed that the entrepreneur may begin performance of the contract before expiry of the withdrawal period, and
- has confirmed their awareness that they lose their right of withdrawal by giving their consent upon commencement of performance of the contract.
§ 12 Model Withdrawal Form
(If you wish to withdraw from the contract, please complete and return this form.)
To:
Frank Hahn – Kreuzberg Audio Straßmannstraße 18 10249 Berlin Email: frank@kreuzberg-audio.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following digital content:
| Ordered on (*) / received on (*): | _______________ |
| Name of consumer(s): | _______________ |
| Address of consumer(s): | _______________ |
| Date: | _______________ |
| Signature of consumer(s) (only for notification on paper): | _______________ |
(*) Delete as applicable.
§ 13 Copyright
(1) All content of the digital products, including software, graphics, sounds, and documentation, is protected by copyright.
(2) All rights remain with the Provider or the respective rights holders.
§ 14 Dispute Resolution
The Provider is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.
§ 15 Final Provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) If the Customer is a consumer with habitual residence in the EU, the mandatory consumer protection provisions of the country of residence shall additionally apply.
(3) If the Customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from this contractual relationship shall be Berlin.
(4) Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall not be affected.
Kreuzberg Audio – Frank Hahn As of: May 2026