Kreuzberg Audio
Für digitale Produkte (VST-Plugins, Samples usw.)
Return policy: 30 days from date of purchase
Requirements for a return:
- Technical problems that cannot be solved
- The product does not match the description.
- Compatibility issues with the documented system requirements
Excluded from return:
- Returns without technical reason
- Software that has already been downloaded and is functional
- Custom-made or customized products
Reimbursement process
- Contact: Email support@kreuzberg-audio.com
- Required information: Order number and description of the problem
- Processing time: 1–3 business days
- Refund: Will be made to the original payment method.
- Duration: 5–10 business days (depending on the payment provider)
Contact
Customer service: support@kreuzberg-audio.com
Tel.: +49 171 2069066
Availability: Mon–Fri, 9:00 a.m.–6:00 p.m. (CET)
consumer protection
This policy applies in addition to the statutory consumer rights under EU law.
As of January 2026