for the sale of digital products
Kreuzberg Audio – Frank Hahn Straßmannstraße 18, 10249 Berlin E-Mail: frank@kreuzberg-audio.com
As of December 2025
§ 1 Scope of application
(1) These General Terms and Conditions apply to all contracts between Frank Hahn, Kreuzberg Audio (hereinafter referred to as “Provider”) and the customer for the purchase of digital products (software, plugins, presets, sound packs, and similar digital content) concluded via the Provider's website.
(2) A consumer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity (§ 13 BGB).
(3) An entrepreneur within the meaning of these General Terms and Conditions is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity (§ 14 BGB).
(4) Deviating terms and conditions of the customer shall not be recognized unless the provider expressly agrees to their validity in writing.
§ 2 Conclusion of contract
(1) The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to submit an offer.
(2) By clicking on the order button, the customer submits a binding offer to purchase the products in the shopping cart.
(3) The provider shall confirm receipt of the order immediately by email. This confirmation of receipt does not constitute acceptance of the offer.
(4) The contract is concluded when the provider accepts the offer by sending the download link or the license key.
§ 3 Prices and payment
(1) All prices quoted are final prices and include statutory sales tax.
(2) Payment shall be made using the payment methods offered in the online shop. The purchase price is due immediately upon conclusion of the contract.
(3) If the customer defaults on payment, the provider is entitled to charge default interest at a rate of 5 percentage points above the base rate (for consumers) or 9 percentage points above the base rate (for businesses).
§ 4 Provision and delivery
(1) The digital products will be made available to the customer for download after full payment has been received. The download link will be sent by email to the email address provided by the customer.
(2) License keys are also sent by email.
(3) The provider is not responsible for delays or errors in delivery that are attributable to incorrect information provided by the customer (in particular incorrect email addresses).
(4) The risk of accidental loss shall pass to the customer as soon as the digital content has been downloaded to their system or the download link has been provided.
§ 5 Rights of use and license
(1) Upon full payment, the provider grants the customer a simple, non-transferable, and non-sublicensable right of use to the purchased digital products.
(2) The customer is entitled to install the software on up to three (3) devices that are owned by them and used exclusively by them.
(3) Use is permitted for private and commercial purposes within the scope of music production. Audio content created with the software may be used, distributed, and marketed without restriction.
(4) Press and review use: The customer is entitled to use the software for editorial and journalistic purposes. This includes:
- textual descriptions and reviews of the functions and musical characteristics
- visual representations of the user interface (screenshots, videos)
- Audio demonstrations of the software's functionality
When publishing, the name of the software, the provider (Kreuzberg Audio), and the website (kreuzberg-audio.com) must be specified.
(5) The customer is prohibited from:
- to reproduce, distribute, rent, lend, or make the software available to third parties, either for a fee or free of charge
- decompile, disassemble, or otherwise determine the source code of the software
- Remove or alter copyright notices, trademarks, or other proprietary rights notices
- resell or transfer the software
(6) Any violation of these Terms of Use shall result in the termination of the customer's right of use. In this case, the customer is obligated to delete all copies of the software.
§ 6 Free software (freebies)
(1) The provider makes certain digital products available free of charge (hereinafter referred to as “freebies”). The following deviating provisions apply to these.
(2) Rights of use: The rights of use pursuant to § 5 apply accordingly to freebies. Use is permitted for private and commercial purposes.
(3) Distribution: Freebies may be distributed to third parties under the following conditions:
- the transfer is free of charge
- the software is passed on unchanged and in its entirety
- These terms and conditions are included with the software.
- No reverse engineering, decompiling, or disassembling shall take place.
(4) Limitation of liability for freebies: Free software is provided without any express or implied warranty (“as is”). The provider does not guarantee suitability for a particular purpose, freedom from errors, or the correction of any defects. The provider's liability for freebies is limited to intent and gross negligence, as well as to damages resulting from injury to life, limb, or health.
(5) No support: Free software does not entitle the user to technical support or updates.
§ 7 System requirements
(1) The customer is responsible for ensuring that their system meets the technical requirements for using the purchased software.
(2) The respective system requirements are specified in the product description. The provider does not guarantee compatibility with systems that do not meet the specified requirements.
§ 8 Updates
(1) The provider shall provide the customer with updates that are necessary to maintain the contractual conformity of the digital products, including security updates (§ 327f BGB).
(2) The provider shall inform the customer about available updates. The customer is responsible for installing the updates provided.
(3) The provider is not obligated to provide functional enhancements or new versions of the software.
(4) In the event of defects resulting from the customer's failure to install a provided update, no warranty claims shall be valid if the provider has duly informed the customer about the update.
§ 9 Warranty
(1) The statutory warranty rights pursuant to Sections 327 et seq. of the German Civil Code (BGB) apply to digital products.
(2) Digital products are free from material defects and defects of title if they meet the contractual requirements upon delivery and fulfill the objective requirements and the requirements for integration.
(3) Zeigt sich innerhalb eines Jahres seit Bereitstellung ein Mangel, so wird vermutet, dass das digitale Produkt bereits bei Bereitstellung mangelhaft war, es sei denn, diese Vermutung ist mit der Art des digitalen Produkts oder des Mangels unvereinbar.
(4) The warranty period for consumers is two years from the date of delivery of the digital product.
(5) The warranty shall not apply if the defect is due to incompatibility between the customer's digital environment and the technical requirements of the digital product and the customer was informed of these requirements prior to conclusion of the contract.
§ 10 Liability
(1) The provider shall be liable without limitation for damages resulting from injury to life, limb, or health, as well as for intent and gross negligence.
(2) In cases of slight negligence, the provider shall only be liable for breaches of essential contractual obligations (cardinal obligations). In such cases, liability shall be limited to foreseeable damage typical for this type of contract.
(3) Liability under the Product Liability Act remains unaffected.
(4) Otherwise, the provider's liability is excluded.
(5) The above limitations of liability also apply in favor of the provider's vicarious agents.
§ 11 Right of withdrawal for consumers
Cancellation policy
right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag des Vertragsschlusses.
To exercise your right of withdrawal, you must inform us
Frank Hahn – Kreuzberg Audio Straßmannstraße 18 10249 Berlin E-Mail: frank@kreuzberg-audio.com Phone: +49 171 2069066
by means of a clear statement (e.g., a letter sent by mail or an email) of your decision to withdraw from this contract.
To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you withdraw from this contract, we shall reimburse you for all payments we have received from you without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
Special notes on the premature expiry of the right of withdrawal
The right of withdrawal expires in the case of a contract for the delivery of digital content that is not stored on a physical data carrier if the entrepreneur has begun to execute the contract after the consumer
- has expressly agreed that the entrepreneur will begin performing the contract before the expiry of the withdrawal period, and
- has confirmed his knowledge that by agreeing to the commencement of the execution of the contract, he loses his right of withdrawal.
Section 12 Sample withdrawal form
(If you wish to withdraw from the contract, please fill out this form and return it to us.)
To: Frank Hahn – Kreuzberg Audio Straßmannstraße 18 10249 Berlin Email: frank@kreuzberg-audio.com
I/we hereby revoke the contract concluded by me/us for the purchase of the following digital content:
- Ordered on () / received on (): _______________
- Name of consumer(s): _______________
- Address of the consumer(s): _______________
- Date: _______________
- Signature of consumer(s) (only for paper notifications):
(*) Delete as appropriate.
§ 13 Copyright
(1) All content of the digital products, including software, graphics, sounds, and documentation, is protected by copyright.
(2) All rights remain with the provider or the respective rights holders.
§ 14 Dispute resolution
The provider is not willing and not obliged to participate in dispute resolution proceedings before a consumer arbitration board.
§ 15 Final provisions
(1) The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) If the customer is a consumer with habitual residence in the EU, the mandatory consumer protection provisions of the country of residence shall also apply.
(3) If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from this contractual relationship shall be Berlin.
(4) Should individual provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.
Kreuzberg Audio – Frank Hahn Status: December 2025