{"id":163,"date":"2026-01-11T12:07:03","date_gmt":"2026-01-11T11:07:03","guid":{"rendered":"https:\/\/kreuzberg-audio.com\/?page_id=163"},"modified":"2026-02-20T15:32:13","modified_gmt":"2026-02-20T15:32:13","slug":"rueckgaberichtlinie","status":"publish","type":"page","link":"https:\/\/kreuzberg-audio.com\/en\/rueckgaberichtlinie\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Kreuzberg Audio<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">For digital products (VST plugins, samples, etc.)<\/h3>\n\n\n\n<p class=\" translation-block\"><strong>Return policy:<\/strong> 30 days from date of purchase<\/p>\n\n\n\n<p><strong>Requirements for a return:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Technical problems that cannot be solved<\/li>\n\n\n\n<li>The product does not match the description.<\/li>\n\n\n\n<li>Compatibility issues with the documented system requirements<\/li>\n<\/ul>\n\n\n\n<p><strong>Excluded from return:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Returns without technical reason<\/li>\n\n\n\n<li>Software that has already been downloaded and is functional<\/li>\n\n\n\n<li>Custom-made or customized products<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Reimbursement process<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\" translation-block\"><strong>Contact:<\/strong> Email <a href=\"mailto:support@kreuzberg-audio.com\" target=\"_self\">support@kreuzberg-audio.com<\/a><\/li>\n\n\n\n<li class=\" translation-block\"><strong>Required information:<\/strong> Order number and description of the problem<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Processing time: <\/strong>1\u20133 business days<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Refund: <\/strong> Will be made to the original payment method.<\/li>\n\n\n\n<li class=\" translation-block\"><strong>Duration:<\/strong> 5\u201310 business days (depending on the payment provider)<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Contact<\/h3>\n\n\n\n<p class=\" translation-block\"><strong>Customer service:<\/strong> <a href=\"mailto:support@kreuzberg-audio.com\" target=\"_self\">support@kreuzberg-audio.com<\/a><br>Tel.: +49 171 2069066<\/p>\n\n\n\n<p class=\" translation-block\"><strong>Availability:<\/strong> Mon\u2013Fri, 9:00 a.m.\u20136:00 p.m. (CET)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">consumer protection<\/h3>\n\n\n\n<p>This policy applies in addition to the statutory consumer rights under EU law.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><em>As of January 2026<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Kreuzberg Audio For digital products (VST plugins, samples, etc.) R\u00fcckgaberecht: 30 Tage ab Kaufdatum Voraussetzungen f\u00fcr eine R\u00fcckgabe: Von der R\u00fcckgabe ausgeschlossen: Erstattungsablauf Kontakt Kundenservice: support@kreuzberg-audio.comTel.: +49 171 2069066 Erreichbarkeit: Mo\u2013Fr, 9:00\u201318:00 Uhr (MEZ) Verbraucherschutz Diese Richtlinie gilt erg\u00e4nzend zu den gesetzlichen Verbraucherrechten nach EU-Recht. Stand: Januar 2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-163","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/kreuzberg-audio.com\/en\/wp-json\/wp\/v2\/pages\/163","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kreuzberg-audio.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kreuzberg-audio.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kreuzberg-audio.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kreuzberg-audio.com\/en\/wp-json\/wp\/v2\/comments?post=163"}],"version-history":[{"count":2,"href":"https:\/\/kreuzberg-audio.com\/en\/wp-json\/wp\/v2\/pages\/163\/revisions"}],"predecessor-version":[{"id":166,"href":"https:\/\/kreuzberg-audio.com\/en\/wp-json\/wp\/v2\/pages\/163\/revisions\/166"}],"wp:attachment":[{"href":"https:\/\/kreuzberg-audio.com\/en\/wp-json\/wp\/v2\/media?parent=163"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}